Shipping policy

Shipping Policy

Thank you for shopping with The SHEI Agency. We appreciate your support and are committed to providing a smooth and professional shopping experience for all products purchased through our website.

Please review our shipping policy carefully before placing your order.

ORDER PROCESSING

  • Orders are processed within 3–7 business days unless otherwise stated on the product listing.
  • Processing times may vary during holidays, launches, pre-sales, promotions, or high-volume periods.
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information (if applicable).

Business days do not include weekends or holidays.

SHIPPING METHODS & DELIVERY

Shipping timelines vary based on:

  • Shipping destination
  • Carrier availability
  • Product availability
  • Weather conditions or carrier delays

Estimated shipping timelines are provided as a courtesy and are not guaranteed.

PRE-ORDERS & CUSTOM PRODUCTS

Products marked as:

  • Pre-Order
  • Made-to-Order
  • Custom
  • Limited Release

may require additional processing and shipping time.

Customers will be notified of estimated fulfillment timelines at the time of purchase.

SHIPPING RATES

Shipping costs are calculated at checkout based on:

  • Product weight
  • Package dimensions
  • Shipping location
  • Selected shipping method

Shipping fees are non-refundable unless otherwise determined by The SHEI Agency.

SHIPPING LOCATIONS

The SHEI Agency currently ships within the United States. International shipping may become available in the future.

ADDRESS ACCURACY

Customers are responsible for providing accurate shipping and contact information at checkout.

Please verify:

  • Full shipping address
  • Apartment/suite numbers
  • ZIP/postal code
  • Email and phone number

The SHEI Agency is not responsible for delayed, lost, or misdelivered packages caused by incorrect information submitted by the customer.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been shipped and transferred to the shipping carrier, The SHEI Agency is not responsible for:

  • Lost packages
  • Stolen packages
  • Delivery delays
  • Carrier-related issues

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.

DAMAGED ITEMS

If your order arrives damaged, you must contact us within 5 business days of delivery.

Please include:

  • Full name
  • Order number
  • Photos of damaged item(s)
  • Description of the issue

We will review all claims and determine the appropriate resolution.

RETURNS & EXCHANGES

Due to the nature of certain products, all sales may be final unless otherwise stated. Please review individual product descriptions and return policies before purchasing.

POLICY CHANGES

The SHEI Agency reserves the right to update or modify this Shipping Policy at any time without prior notice.

CONTACT US

For questions regarding your order or shipping concerns, please contact:

The SHEI Agency
📧 thesheiagency@gmail.com
🌐 www.drshei.com

Thank you for supporting The SHEI Agency. We appreciate your business and look forward to serving you.

 

Pre-Order Policy

Thank you for your interest in pre-ordering The SHEI Woman: Walking Boldly In Who You Are by Dr. Ava Smith. The SHEI Agency sincerely appreciates your support and commitment to this empowering project. Please review the following pre-order policy carefully before submitting your order.

PRE-ORDER PERIOD

The official pre-order period begins on May 19, 2026 and will remain open for 45 days, unless otherwise extended or closed early by The SHEI Agency.

PAYMENT POLICY

  • Full payment is required at the time of pre-order purchase.
  • All payments must be submitted through approved payment methods provided by The SHEI Agency.
  • Orders will not be processed until payment has been successfully received.

SHIPPING & DELIVERY

  • Pre-orders will be fulfilled after the completion of the pre-sale period and official production process.
  • Shipping timelines may vary due to printing, inventory, vendor processing, or carrier delays.
  • Customers will receive updates regarding order processing and shipment through the email address provided at checkout.

REFUND & CANCELLATION POLICY

  • All pre-order purchases are considered final sale.
  • Refunds, exchanges, or cancellations will not be granted once payment has been submitted unless otherwise determined by The SHEI Agency.
  • In the event of unforeseen production issues or event cancellations directly related to fulfillment, customers will be notified promptly regarding available options.

CUSTOMER RESPONSIBILITY

Customers are responsible for:

  • Providing accurate contact and shipping information
  • Monitoring email communications for order updates
  • Contacting The SHEI Agency regarding any address changes prior to shipment

The SHEI Agency is not responsible for delays or delivery issues caused by incorrect customer information.

COMMUNICATION CONSENT

By submitting a pre-order, you agree to receive communication related to:

  • Order confirmations
  • Shipping updates
  • Book launch announcements
  • SHEI Agency promotions and event updates

POLICY CHANGES

The SHEI Agency reserves the right to update or modify this policy at any time without prior notice.

Thank you for supporting The SHEI Woman and being part of this powerful movement of women walking boldly in who they are. 💕